The woman who served me this morning (11/10/18) must have been new, as she needed guidance with my request. She was friendly; greeted me as I arrived, said thank you and have a good day. Even though she needed help, she was quick and attentive. Seems this post office has listened to previous reviews, and is actively working to improve its customer service.
The staff kept me and an elderly lady waiting for 20mins at 8:30AM on a weekday and said that they are not open yet...when they were supposed to be open and operational from 7AM. Whos running the show here ?? Very appalling.
Appalling staff, so unhelpful. One shoved a form at me and told me to fill it in next time as it's not his job to individually provide proof of postage for FOUR items. Four. I didn't know such a form existed and never ever before have I been asked to fill one out in any other branch. It's your JOB to quite literally post what I ask you to and provide me with a receipt. Worst post office by far. So bad I'm leaving a review and how awful must the service be to actually bother leaving a review about a post office. They clearly need retraining.
Appalling service and counter staff are just horrible and unhelpful to deal with. I'd not be using again if I can avoid it.
Royal mail should be ashamed to be represented by the counter staff here. The shop counter staff wear royal mail uniform and a sign clearly hung above the tills states that certain postal services are available at the counter. After three attempts at random days and times to give the place fair trial and compare it to its competitors it's clear that it's not worth the hassle. The staff lack any kind of customer service skills and despite the in store notices and online claims, postal services are not available at the counter AT ANY TIME unless you want "a stamp". The in- store post office, when actually open, is fine but opens to 5pm at latest mon-fri only.Do not expect it to be open until 11pm as an online search will tell you. Competitor stores have trained, polite staff operating postal services from the counters, as advertised by royal mail, from 5pm to close with the same level of service throughout the store.
Ballynafeigh Post Office is a UK Post Office based in Belfast, Northern Ireland. Ballynafeigh Post Office is located at 443 Ormeau Rd, Belfast BT7 3GQ, UK.
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