Great prices on everything a tech person would ever need!
Good for most things but not for more uncommon or unique things and eBay is much cheaper
Important - before you buy anything from this shop check to see that credit notes will still be honoured if you choose to post a critical review.Updated in order to address the owner's reply below.I got stuck with a virtually worthless credit note of 60 back in March 2018 (see my previous post entitled 'have a read at this before you buy' which I have been informed by Google has been read by over 1000 people to date). Having canvassed nearly everyone I know to see if there was anything I could buy from the Electronic Centre to recover my money, and that would be of use to any of them, I eventually identified a couple of florescence tubes and a handful of batteries from which I could derive some benefit. In the shop I was attended to by an assistant who supplied me with the goods and who then had a look around the shop to see if there was anything that he could see that would make up the cost of my goods to the 24.99 remaining balance of the original voucher. The manager informed me that if I wished to use the full amount of the credit note I would have to increase my purchase to a sum equal to or exceeding its 'value'. I wouldn't spend any more money in this shop as a matter of principle and informed him that he could just keep the 1 balance.It was at this stage that the manager asked for the name to whom the credit note was issued. He had been standing in proximity to me for the previous 5 minutes but on hearing my name finally recognised me and appeared to become agitated. He said something along the lines of 'It's you isn't it! You gave us a bad review!' and then informed me that as a consequence he had decided not to do any more for me. I pointed out that he was too late, lifted my goods which had been sitting in front of him on the counter and walked out of the shop.I have since spoken to the Citizens Advice Bureau and Trading Standards both of whom confirmed that any threat to fail to honour a credit note due to a customer posting an adverse review would be ridiculous. I find the manager's attitude disappointing and, in to-day's competitive environment with easily accessible customer reviews, also surprising that any retailer could afford to become so fractious. Whether he intended or not to honour the credit note is a matter for conjecture as I didn't hang about to find out. Perhaps when he informed me that he was prepared to do no more for me he was under the mistaken impression that I would be seeking his advice on some pressing matter in the future. Regardless, you have to question whether you really want to deal with the sort of people willing to display such peevishness with members of the public. It seems improbable that you would experience a similar attitude from any other small retailer and certainly not from Amazon, any of the large chain stores or the multinationals. I can only reiterate the comments recorded in my previous post of February 2018 that if this is the nature of customer care that can be expected from our local business community it seems unsurprising that there have been so many related bankruptcies. Sadly I would find it almost impossible to conceive of either myself or my family ever going out of our way to support local enterprise again.Re owner's reply.There appears to be a somewhat misleading response to this, my second, post.Rather than 90 minutes of careful explanation prior to purchase no technical advice whatsoever was received from the shop as I was already aware of the equipment required and in fact I had originally intended to purchase it from Amazon where it would have been returned without issue.The only time spent in the shop was the 40 minutes that the manager insisted in checking the returned goods even after I informed him that they were useless to me whether they were defective or not as they failed to work with my existing equipment.This is a review site. Have a read at my two posts. If you want to deal with people with this kind of customer ethos at least you have been warned in advance. I would certainly not consider buying from them again.
What modern company still provides credit notes? My advice: search the web for what you need or ask on a suitable forum. Buy the component, lead or part online. At least you'll be able to get a full refund if its wrong.
Very helpful with an odd replacement screw request. Nice people.
Electronic Centre Sound & Light is a UK Electronics Store based in Belfast, Northern Ireland. Electronic Centre Sound & Light is located at 16 College Square E, Antrim, Belfast BT1 6DE, UK.
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