The absolute best customer service we have ever experienced. Myself and my partner travelled to this shop yesterday after speaking to really helpful and lovely Apple Customer Care staff on the phone. His iPhone 7 plus had gone dead and unfortunately was outside the 1 year warranty. We hoped they could attempt to fix it in this store.We had an appointment and met with an Apple Customer Service Assistant called Siobhan. Honestly we can't praise and thank her enough. She was an absolute pleasure to deal with, so positive, knowlegable and efficient. She tested his phone and went through everything with us and then advised us that as the phone was indeed dead that Apple would replace it for him with a new one of the exact same colour, make, model and size. The absolute dream outcome as my partner loves his phone and you would hope it would last longer than 16 months especially as he is very careful with his things.We are so grateful and happy with how Siobhan helped us. Gorgeous store and wonderful staff. Any Apple products we purchase in the future we will buy from this store.
Best place to visit when you're flexing your android devices. Every year the atmosphere always seems to amaze me seeing how low in visitors the shop decreases every year, showing a slow decline of interest of Apple products within our country. Customer service is pretty useless unless you yourselves have already booked an appointment to fix your apple devices. Staff members are often unhelpful and resort to sending you off to someone else to answer and fix your queries in regards to the confusing Apple ecosystem.
Just like every other apple store, except with Northern Irish accents and a little more direct and frank conversation. To be honest I prefer this to some of the fluff in other spots. 10/10 would recommend dropping by anyday of the week.
Great shop with great customer service provided by staff who know what they're doing. They are happy to give advice without being pushy. Well done Apple!
Was in store today to collect an iPad I had purchased for my daughter..I ordered it from them on the phone as I needed it engraved an got it delivered to the Victoria square store...wot can I say...from the minute I walked up to an assistant to the minute my mum an I left the store the staff were all so helpful an friendly..everyone was so attentive an fab at their job..I really can't rate them all enough.the guys upstairs were brilliant in helping me with my new purchase to.. I felt the store feeling like I had spent my money wisely an with people who genuinely cared...thank u so so much to everyone in store today Thursday 22 November
Apple Victoria Square is a UK Electronics Store based in Belfast, Northern Ireland. Apple Victoria Square is located at 1 Victoria Square, Belfast BT1 4QG, UK.
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